This learning module is designed to train restaurant staff in delivering inclusive and equitable service, with a special focus on supporting customers with disabilities.

The module uses a story-based approach, presenting realistic scenarios that allow learners to practice in a safe, risk-free environment. Each scenario features a customer with a different type of disability, encouraging learners to adapt their approach and build confidence in diverse situations.

For every scenario, learners choose from three possible actions, each leading to positive or negative outcomes. This interactive structure helps participants recognize mistakes, learn from them, and experience the satisfaction of receiving positive feedback when they respond effectively.

By combining practice with meaningful feedback, the module motivates learners to strengthen their skills and apply them confidently in real-world settings.

This learning module was designed to help new employees with no prior customer service experience develop essential service skills and problem-solving abilities in a realistic, yet risk-free environment.

Built with ChatGPT, the module leverages AI in two key roles:

1. As an IT expert, providing constructive feedback.

2. As a customer, simulating real-world interactions that employees must navigate.

The module includes three unique scenarios in which a customer reaches out for assistance. To successfully complete the program, employees must earn positive feedback across all three interactions.

See conversation examples  here

This learning module was developed for customers who have purchased a new refrigerator. Its goal is to teach users how to maximize efficiency and keep their food fresh for as long as possible.

The module begins with clear guidance on where different types of products should be stored, followed by an interactive exercise in which learners practice organizing items within the refrigerator.

To make the experience engaging and memorable, the exercise incorporates gamification elements, allowing learners to actively apply their knowledge and retain it through hands-on practice.